- Collection of personal information;
- Use and disclosure of personal information;
- Security of personal information;
- Accessing and updating personal information;
- The Lindsay Bennelong website;
- Contact details;
- Complaints; and
- Changes to this Policy.
In addition to our general personal information management practices, section 5 of this Policy covers the way in which an individual’s personal information is treated when they access and interact with the Lindsay Bennelong website at www.lindsaybennelong.com.au and www.whittonlane.com.au
Acts and practices of employers that are directly related to both employee records and an employment relationship are exempted from the Privacy Act and are not covered by this Policy.
Personal information is information or an opinion that can identify an individual or from which the identity of the individual can be reasonably ascertained. An individual’s name, address and telephone number are examples of personal information.
When Lindsay Bennelong provides you with project information we need to collect certain information from you. We collect personal information provided by you or your authorised intermediaries which is reasonably necessary to:
- provide you with quality products and services;
- all things necessary to administer, manage, develop and protect those products and services;
- consider applications and approaches which you make to us; and
- maintain your contact details.
We generally try to collect personal information directly from you or through your authorised intermediaries.
Personal information which is collected by Lindsay Bennelong is generally only used and disclosed for:
the main purpose for which the information was collected; or related purposes, which would be within your reasonable expectations. We may otherwise use or disclose your personal information where the use or disclosure is required or authorised by law (for example, disclosure to government regulatory and law enforcement agencies) or in emergency situations.
If Lindsay Bennelong wishes to use or disclose your personal information in other circumstances, we will obtain your consent to do so.
Members of the Lindsay Bennelong may share an individual’s personal information with their
related entities. In this case, the information may only be used or disclosed by the related entity for the main purpose for which it was collected, for purposes related to the main purpose, where required or authorised by law, or for other purposes if the individual has consented.
Lindsay Bennelong does not sell personal information to companies outside Lindsay Bennelong.
The Spam Act 2003 restricts the circumstances in which the Lindsay Bennelong can send you commercial electronic messages (including email and SMS text messages). We may send other advertising material to you where the advertising material is related to the purpose for which the personal information was collected. If you no longer wish to receive such promotional information from Lindsay Bennelong, you may advise us in writing. Commercial electronic messages from us will include information about how to contact us, and unsubscribe if required. Lindsay Bennelong’s records would normally be amended within 30 days or as otherwise required by the Spam Act. Details of how to contact us are set out below.
We take reasonable steps to protect all of the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form. Lindsay Bennelong will destroy or permanently de-identify any personal information collected which is no longer required. External organisations which provide support services to Lindsay Bennelong are also required to appropriately safeguard the security of the personal information which we provide to them.
You may request access to your personal information or request us to correct information which we hold about you. To make a request, please put your request in writing using the contact details below. We may require proof of your dentification before we can provide you with access to your personal information. In normal circumstances we will give you full access to the personal information which we hold about you. However, in some circumstances, we may not be required by law to provide an individual with access to or to correct their personal information. If this is the case, you will be provided with the reason(s) for our decision. We will normally provide access without charge unless you request access to a large volume of personal information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs.
This section outlines the way we handle personal information which we collect when an individual uses the Lindsay Bennelong or Whitton Lane websites under the domain name www.lindsaybennelong.com.au and www.whittonlane.com.au We outsource the development, maintenance and hosting of the website to third party service providers. We may disclose
personal information about an individual to our third party service providers so that they can effectively provide these services.
An individual may visit any Lindsay Bennelong website without providing us with any personal information. However, we may collect personal information about an individual accessing the website if they use the ‘Enquiry Forms’ section under ‘Contact’ section of the website or use ‘Enquiry’ tab on a home design product detail page.
We may, from time to time, include links in the website to the websites of other organisations which may be of interest to you. We are not responsible for the privacy practices of these websites.
As with any internet transaction, the transmission of data over the internet is not completely secure. While we take reasonable steps to protect all the personal information in our possession that we have collected via the website in accordance with our general personal information management practices, we cannot guarantee the security of all data submitted to us over the internet.
If you wish to make a privacy complaint, you may contact the General Counsel using the contact details above. If you feel that we have not adequately dealt with your complaint, you may contact the Privacy Commissioner on 1300 363 992. Complaints should be made in writing to the Privacy Commissioner at GPO Box 5218, Sydney NSW 2001.